- Address the communication issue from the scenario.
- Request a face-to-face meeting to discuss the issue (at a specific time).
- Concentrate on the facts of the situation and avoid using overly emotional language.
- Assume your recipient is learning about the situation for the first time through your communication.
- Use a descriptive subject line or heading.
- Include an appropriate and professional greeting / salutation.
- Use email form including: To:, From:, Subject:, and Signature.
- Focus on clarity, writing mechanics, and professional language/style requirements.
- Run spell/grammar check before submitting.
- This course requires use of Strayer Writing Standards (SWS). The format is different than other Strayer University courses. Please take a moment to review the SWS documentation for details.
- Submit your assignment through the online course shell only.
- Plan, create, and evaluate professional documents.
- Deliver professional information to various audiences using appropriate tone, style, and format.
- Analyze professional communication examples to assist in revision.